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Delivery Information

When will my order be delivered?  (Covid-19 Lockdown)

Due to the government-mandated lockdown, we will be unable to dispatch orders until the end of the lockdown period. All orders will be shipped out at the end of April 2020. Delivery time frame thereafter shall be 5-10 days depending on factors such as the location and size of the order. Deliveries shall occur on weekdays within normal business hours (public holidays excluded). 

Where do you deliver to?

We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.

 Who will deliver my order?

Bowhome makes use of reliable contracted third-party couriers with a national delivery network.

How will I know when my order is on its way?

Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the 3rd party courier or with our distribution office. This can be done telephonically or on the relevant websites.

 Anything else I should take note of when my order arrives?

The number of items you have ordered may not necessarily correspond with the number of cartons delivered on the waybill as more than one item may be packaged in a carton.  The most important thing you should do is to ensure that the number of cartons delivered to you matches with the quantity listed on the waybill.  Do not sign for the goods you have not received. If the packaging has noticeable damages, please note this on the waybill and report any damages or shortages to us within two business days.  We advise you to read our Terms and Conditions for more detailed information.